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Product Centre Coordinator - Luton
Display job- Recruiter
- Tui Head Office
- Salary
- From £21,000 to £22,972 per year
- Location
- Luton
- Job term
- Permanent
- Job hours
- Full time
As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers.
What You'll Be Doing
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLA’s and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, ‘have you heard’ and weekly updates. E.g. “Know your stuff”
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g “Focus on Food”
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives – set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208’s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments.
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills – Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits.
Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.
- Contact
- Specialist & Activity
- Posted
- Reference
- TUI2291
Applied
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Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Tui Airline Hide jobs in this location
Product Centre Coordinator - Luton
Display job- Recruiter
- Tui Airline
- Salary
- From £21,000 to £22,972 per year
- Location
- Luton
- Job term
- Permanent
- Job hours
- Full time
Product Centre Coordinator - Luton
At A Glance
As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers.
What You'll Be Doing
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLAs and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, have you heard and weekly updates. E.g. Know your stuff
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g Focus on Food
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments.
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits.
Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.
Hiring Manager - Victoria Graha
Job Division: Mainstream
Location: Wigmore House
- Contact
- Airline
- Posted
- Reference
- TUI2291
Applied
Applied
Your application for ‘Product Centre Coordinator - Luton’ has been sent
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