Recruiter

Tui Head Office

Salary

From £30,000 to £35,000 per year

Location

Luton

Job term

Permanent

Job hours

Full time

To provide an effective accounting service to a range of internal and external customers that help meet the strategic imperatives of the business.
The role will interface between the Tour Ops Accounting team and its internal and external customers (Commercial Finance, Reporting, business line managers, overseas finance admins, internal & external audit and statutory authorities), supporting collaborative team-working and improving co-ordination of activities.
What You'll Be Doing 
Organisational effectiveness & cost management 
- Improve and maintain generic processes and financial control procedures across the Tour Operator sundry costs and overseas area in order to maximise efficiency and working practices. 
- Challenge accounting processes and structures to ensure resource allocation is optimised. 
Financial Accounting 
- Maintain financial ledgers for specific areas of Tour Operator sundry costs and overseas accounting – primarily margin related costs e.g. Transfers, Differentiated Product, Car Hire, and other pre departure costs and revenues. 
- Improve understanding at a granular level by product / gateway of balance sheet accounts and identify and follow up on risk areas. 
- Liaise with the business to maintain and develop good working relationships, common understanding and develop and drive forward improved processes to minimise financial risk. 
- Process journals as required by the Tour Operator relating to revenue, costs, assets, liabilities, cash and foreign exchange. 
- Ensure balance sheet reconciliations in relation to Tour Operator sundry costs and overseas are reconciled and controlled and communicate any risks and opportunities which may impact the forecast.  
- Maintain the ledger chart of accounts for Tour Operator sundry costs, ensuring it reflects the financial accounting needs of the business.
Management Accounting 
- Work with the Reporting team to provide commentary and analysis relating to variances between actual and forecast/budgeted balance sheet accounts. 
- Work with Commercial Finance teams to develop and maintain standard costs, and analyse variances between actual and standard costs.  
- Ensure the chart of accounts reflects the management accounting needs of the business.  
- Ownership and accountability for flow of information to commercial analysts to enable forecasts to be updated and reflective. 
- Assist with the development of improved Tour Operator reporting and commercial review of reported results.
Financial control
- Work with the MI team to ensure the accuracy of data from original source of data entry through to the reported results from the financial ledgers. 
- Manage all TUI travel overseas inter-company accounts in accordance with group guidelines and lead good communication across all parties. 
- Support the SSC to ensure management of the invoicing of all adhoc invoices and any third party query resolving.
Audit management 
- Support the team with External Audit to develop and maintain relevant audit schedules and relevant backing documentation to support quarterly and year end accounts.  
- Work with Internal Audit to identify and correct sub-optimal internal controls and operating procedures.
Key Relationships (Internal & External contacts):
- Reporting team Consult/inform 
- Commercial Finance teams Consult/inform 
- Business teams Consult/inform 
- MI & Systems team Partner/consult/inform 
- Group Finance Consult/inform 
- Senior Finance team Support 
- SSC Consult/inform
What We're Looking For 
- Part Qualified or Newly Qualified accountant with proven experience/working knowledge of financial/management accounting and/or audit 
- Excellent technical accounting and analytical skills 
- Strong problem solving and interpersonal skills 
- Strong systems & process skills
Customer Obsessed
- Understands customers’ current and future needs 
- Continually works to build the customer relationship 
- Recommends and implements changes to add value to the customer journey
Value Driven 
- Gains buy-in from stakeholders and drives forward to solution 
- Champions change and prepares others to respond positively 
- Is personally accountable 
Playing to Win 
- Has high self belief 
- Able to deliver to tight deadlines 
- Manages own emotions and supports the emotions of others – self aware 
- Approaches all tasks with passion – hungry for success 
Responsible Leadership 
- Persuades and influences peers and senior managers in their thinking and actions 
- Adapts communication to match audience 
- Engages peers and others with objectives by setting high expectations, and encourages others to excel 
- Proactively seeks out feedback, receives it well and acts upon it 

Recruiter

Tui Call Centre

Salary

From £14,120 to £14,120 per year

Location

Coventry

Job term

Permanent

Job hours

Full time

Pre Travel Holiday Advisor - Full Time & Part Time - Coventry - FIXED TERM

To deliver a high quality service to both Travel Agents' and direct Customers prior to holiday departure by contact channel of their choice; delivering sales, through service, of our products to enhance the holiday experience of all of our customers.
What You'll Be Doing
- To handle calls from travel agents who wish to make bookings they cannot make on their in house systems or who have enquiries or changes after they have booked their customers holiday with First Choice or Thomson.
- To handle calls from direct customers who wish to make bookings they cannot make via our Web Site or who have enquiries or changes after they have booked their holiday with First Choice or Thomson that they cannot administer on line; providing technical support and/or coaching as appropriate.
- Effective call handling skills using pitch, pace, articulation, volume and energy to project a warm, professional and confident impact on the telephone ensuring use of concise and simple terminology which is understood by all.
- Understand the brochure terms and conditions with regards to changes to holiday arrangements and be able to explain them clearly to the Travel Agent or customer as required.
- Provide technical support for Travel Agents who may have queries on the selling systems or brochure discrepancies and ensure timely resolution of queries.
- To identify the Customer requirements and to give advice on new holidays or enquires.
- Ensure that all queries are resolved taking personal accountability and ensuring first call resolution where possible.
- Take personal responsibility for the integrity of any booking you are making; changing and highlighting any pricing/loading errors immediately.
- Liaise with colleagues and Team Leaders to aid problem resolution.
- Manage difficult/conflict situations in a confident and professional manner and resolve to the satisfaction of all parties.
- Effective decision making outside of the standard terms and conditions.
- Accurately record customer information and records of discussions with Travel Agents or Customers in all appropriate selling systems.
- Using excellent customer service skills identify the customer’s needs and recommend appropriate ancillary products accordingly.
- Financial Management:
- Delivery of all personal KPI’s and adherence to all operational standards.
- Stakeholder Management:
- Work in collaboration with stakeholders to enable delivery of a high quality customer experience on every call whilst maximising sales revenue.
What We're Looking For
- Travel Agent or Call Centre experience essential.
- Experience of working in a results driven environment to achieve stretching personal targets.
- Excellent customer service and communication skills.
- Sales skills desirable.
- Self-motivated and able to work under pressure.
- PC Literate.
- Able to work flexible hours across the call centre opening hours on an annualised hour’s basis.
Key Performance Measures:
- Consistently meet or exceed all individual productivity, sales and service targets.
- Generate revenue through the sale of ancillaries.
- Adherence to all operational standards.

Recruiter

TUI Travel PLC

Salary

From £29,730 to £29,730 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Licensing Executive - Luton

To apply for all appropriate licences, traffic rights and overflight permits for all flights in the Thomson Airways flying programme
What You'll Be Doing 
- Apply in a timely manner for all traffic rights and overflight permits to accommodate the commercial flying programme
- Apply in a timely manner, where necessary, for border control authorisations and landing rights.
- Apply to UK authorities for any wet leases, and sub-charters in accordance with current published procedures
- Apply, where necessary, for overseas permissions to operate wet leased aircraft.
- Maintain an up to date list of primary contacts to obtain traffic rights and overflight clearances. (Local Agents/Legal Representatives/ Handling Agents)
- Maintain up to date copies of Licences, permits and aircraft documents necessary to obtain overflight and traffic rights
- Liaise with Head of Regulatory Affairs/Group Legal in respect of legal agents to obtain traffic rights etc
- In conjunction with Head of Regulatory Affairs, maintain and distribute Seat Sales and Licensing Guidelines document for TUI Travel UK
- Provide advice and guidance to Thomson Airways sales teams on changes to local regulations that may affect flight operations
- Provide advice and guidance on the ability to carry cargo on flights according to the commercial needs to maximise sales
What We're Looking For 
- Industry experience would be desirable, ideally in an Operations or Planning environment
- Educated to GCSE/‘O’ Level standard
- Clear articulate communicator 
- IT Competent and proven capability in MS Office applications
Personal Attributes
- Excellent interpersonal skills and negotiating awareness
- Professional manner
- Highly organised and focussed individual
- Excellent attention to detail
Closing Date - 27th May 2013

Recruiter

Tui Head Office

Salary

From £29,730 to £29,730 per year

Location

Luton

Job term

Permanent

Job hours

Full time

Programme Support Executive - Luton

To manage the TUI Group Operations Centre (GOC) relationship with TOM to ensure the provision of a high quality of flight planning, and adherence to the service level agreement. To be the key contact between TOM and NATS in order to generate fuel efficiencies for the business and input in to airspace strategy. To assist the Programme Delivery Manager in the day to day running of the airline including ensuring adequate provision of IT equipment and software, and deputise in his absence.
What You'll Be Doing 
- To manage the TUI GOC relationship as a supplier for dispatch services, including writing and ensuring adherence to the service level agreement.
- To ensure route optimisation is monitored and delivered to the business, through customer       feedback and NATS liaison.
- To manage fuel consumption through efficient flight planning processes in conjunction with TUI GOC.
- To be the supplier key contact for TUI GOC / CFMU / NATS.
- To respond to air safety reports for flight planning and ATC related issues.
- To manage requests for jump seat authorisation from TUI GOC and NATS.
- Internal navigation key contact.
- Support the B787 and Jeppesen flight planning integration.
- Analyse statistical data with regard to On Time Performance and fleet utilisation to drive improvements in liaison with Operational Planning.
- To represent Thomson Airways at the TUI Group Ops Working Group meetings.
- Manage the contract for provision of weather services for the Operations department.
- Produce rosters, manage leave and overtime for the Operations department.
- Collate operational costs for ground damage incidents for recovery company.
- Deputise for Programme Delivery Manager in his absence.
- Other as directed by Programme Delivery Manager.
What We're Looking For 
- An understanding of a flight plan is essential.
- An understanding of Air Traffic Control procedures is essential.
- Previous experience within an airline operations environment.
- Good team player and interpersonal skills, this role requires a lot of inter departmental liaison and representing the company with external bodies.
- Attention to detail and accuracy essential.
Any additional relevant information:
Some travel will be involved to represent Thomson Airways at meetings; Candidates should bear this in mind for flexibility.
Closing Date - 27th May 2013

Recruiter

Tui Retail

Salary

From £11,000 to £12,500 per year

Location

Lichfield

Job term

Permanent

Job hours

Full time

Thomson Travel Advisor - Lichfield - Part Time

Salary from £11,500 to £12,500 pro rata plus excellent benefits, bonus and incentives.
You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team.
What You'll Be Doing:
For our customer
- In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire.  
- You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. 
For our company
- You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team’s sales targets.  
- You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team.
What We're Looking For
Essential 
- Experience of promoting services and products to customers 
- Experience in a customer focused environment 
- Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner 
- Team player 
Desirable
- Travel / Retail industry background 
What We Can Offer You
- Competitive salary with excellent bonus/commission earning potential 
- Excellent career prospects 
- Initial and on-going training 
- Yearly incremental holiday concessions 
- Heavily discounted travel from various travel companies 
- Generous discounts off TUI Travel products and services (including friends & family discount) 
- TUI Travel contributory pension scheme 
- Generous holiday entitlement 
- Life Assurance 
- Private Medical Insurance 
- Educational 
- Uniform 
- Season ticket loan 
- Childcare vouchers 
- Share Incentive Plan 
- Recommend-a-friend bonus 
- Free Travel Insurance

Recruiter

Tui Retail

Salary

From £11,500 to £12,500 per year

Location

Brighton and Hove

Job term

Permanent

Job hours

Full time

Thomson Travel Advisor - Brighton NS - Full Time

Salary from £11,500 to £12,500 pro rata plus excellent benefits, bonus and incentives.
You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team.
What You'll Be Doing:
For our customer
- In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire.  
- You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. 
For our company
- You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team’s sales targets.  
- You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team.
What We're Looking For
Essential 
- Experience of promoting services and products to customers 
- Experience in a customer focused environment 
- Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner 
- Team player 
Desirable
- Travel / Retail industry background 
What We Can Offer You
- Competitive salary with excellent bonus/commission earning potential 
- Excellent career prospects 
- Initial and on-going training 
- Yearly incremental holiday concessions 
- Heavily discounted travel from various travel companies 
- Generous discounts off TUI Travel products and services (including friends & family discount) 
- TUI Travel contributory pension scheme 
- Generous holiday entitlement 
- Life Assurance 
- Private Medical Insurance 
- Educational 
- Uniform 
- Season ticket loan 
- Childcare vouchers 
- Share Incentive Plan 
- Recommend-a-friend bonus 
- Free Travel Insurance

Recruiter

Tui Retail

Salary

From £6,240 to £7,020 per year

Location

Brighton and Hove

Job term

Contract

Job hours

Full time

Thomson Apprentice - Brighton NS - Full Time

You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You’ll make each customer feel special whilst also maintaining a focus on your individual and team sales targets whilst working to achieve your Apprenticeship qualification. 
Starting salary £6240 rising to £7020 after 6 months depending on performance and a successful probationary period.  Pro rata for part time.
What You'll Be Doing 
For our Customer
In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire.  
You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. 
For our Company
You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team’s sales targets.  
You will be self-motivated and a strong communicator with a positive can do attitude. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team.
For your Qualification
Throughout the scheme you’ll complete coursework and obtain a minimum pass mark in our in-house training knowledge tests, which will lead to achieving an Apprenticeship qualification in Travel Services.
You’ll be required to prepare for, and action assessment visits and training reviews within given timescales.
What We're Looking For
Essential 
- Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner 
- Team player 
- Excellent customer service skills 
- Good attention to detail 
- Ability to build rapport 
- Sales Driven 
- Positive 'can do' attitude
Desirable
- Customer service or retail experience/knowledge 
- Experience or interest in travelling
What We Can Offer
- Competitive salary with excellent bonus/commission earning potential 
- Excellent career prospects 
- Initial and on-going training 
- Yearly incremental holiday concessions 
- Heavily discounted travel from various travel companies 
- Generous discounts off TUI Travel products and services (including friends & family discount) 
- TUI Travel contributory pension scheme 
- Generous holiday entitlement 
- Life Assurance 
- Educational 
- Uniform 
- Season ticket loan 
- Childcare vouchers 
- Share Incentive Plan 
- Recommend-a-friend bonus 
- Free Travel Insurance 

Recruiter

Tui Call Centre

Salary

From £18,000 to £18,000 per year

Location

Coventry

Job term

Permanent

Job hours

Full time

Weddings Sales Team Leader - Coventry


- To manage, motivate and develop the weddings team to achieve required performance standards/targets on a daily, weekly and monthly basis.
- To drive team performance through first class coaching and performance management.
- At all times ensuring a quality, professional and efficient level of service is provided to both internal and external customers and suppliers, thereby ensuring the delivery of maximum levels of customer satisfaction.
What You'll Be Doing 
- Takes personal accountability and responsibility for achieving targets, KPI’s and objectives.
- Sets targets in line with business objectives
- Accuracy checking and productivity management, identifying any development issues at the soonest opportunity
- When target is off line take immediate action to identify the issue and implement appropriate action
- Managing teams KPIs and schedule adherence on a daily basis
- Deliver regular buzz (focus) sessions with team
- Leads, manages and motivates team to review performance and agree daily objectives
- Provides continual feedback on team and individual performance
- Conduct regular and consistent call/email monitoring and follow up coaching activity
- Develop and monitor individual and team development plans
- Demonstrate a positive, professional and flexible approach to all staff, at all times
- Maximise revenue generation opportunities/minimise compensation payments 
- Ensure that team are following the sales leads process to maximise any potential revenue and bookings
- Ensure team have comprehensive knowledge on legal requirements, documentation and destinations 
- Pro-actively identify and manage performance/conduct, grievance and disciplinary issues
- Identify/address and resolve external and internal customer issues
- Handle queries from staff and resolve complaints escalated to Team Leader level. 
- Manage difficult/conflict situations in a confident and professional manner and use empowerment to resolve and satisfy all parties 
- Understand business changes, and respond positively to process and policy improvements 
- Assist in operational difficulties/crisis situations
- Ensure correct guidelines, standards, policies and procedures are adhered to by self and team
- Work with other Team Leaders/Managers to ensure deadlines/targets and other constraints are observed
- Liaise with Team Managers to discuss/agree resource requirements to maximise staff utilisation
- Identify training requirements of staff and deliver training to staff as and when required to ensure targets are achieved
- To participate in recruitment activity, as and when required
- Ensure timely communication of accurate and up to date information 
- Work closely with the Product team, providing feedback on wedding locations and venues to ensure we are offering our customers what they want and making suggestions for improvement and change.
- Have regular communication with resort and wedding co-ordinators and build up relationships to ensure best working practices are in place
- Able to react quickly in any unexpected circumstances and able arrange alternative solutions
- Monitor competitor activity and feedback any pricing / product offerings to maximise market
What We're Looking For 
- Communicates with impact by demonstrating excellent written and verbal skills. 
- Shows determination by ensuring performance and conduct is in line with performance measures and targets outlined and have the ability to work under pressure. 
- Understand customers, and delight them by providing excellent customer service. 
- Minimum 12 months experience of working within a Travel Agent, Call Centre, Tour Operator, or Customer Service environment. 
- Keyboard skills / PC Literate. 
- Have a sales background and proven results v target. 
- Good knowledge of company products and services. 
- Determined to deliver results and is self managed. 
- Achieves the highest possible standards of attendance, adherence, time keeping and personal presentation. 
- Able to work flexible hours around job requirement, inc weekends and extended hours. 
- Attention to detail. 
- Customer focused.
Key Relationships (Internal & External contacts)
Person(s) Nature
- Customers Inform / Consult 
- Travel Agents  Inform / Consult 
- Overseas resort team  Inform / Consult 
- Sales Manager/Team Leader Inform / Consult 
- Finance Inform / Consult 
- Product Team  Inform / Consult 
- Other Call Centre Departments including Programme change, Pre-Comms, Welfare.   Inform / Consult 
- Trading / Pricing  Inform / Consult 
- Inventory  Inform / Consult 
- HR Advisors  Inform / Consult 
Any additional relevant information
- Role is based on annualised hours – additional (banked) hours will be required during busy periods.  
Hiring Manager - Claire McKinnell
Closing Date - 23rd May 2013